Connect to the control box via the app and ensure proper function. Your control box is not working properly. So if you see random lights turning on it’s one of two issues:ġ. If you were to unplug a control box but continue powering the lights with a power booster the lights would start doing their own thing after a while. Even though the lights are off they are always receiving power and a continuous data signal telling them to be off. If you notice random lights turning on by themselves there is a data issue in the lights somewhere. If your problems persist, please send images to our support team so we can easily help to narrow down the problem and get your lights back up and working! If the lights that are having issues follow a strand of unlit wire - generally for jumps in your roofline - we may need to get up there to check the connection of the Data Buffer in your system. Take photos and call us to talk about a Power Booster being added to your system. If the lights start to fade colors (and this isn't the Effect you chose in the app) this could indicate your system is not getting enough power. If the suspect light doesn’t illuminate on one of the colors, that’s the pixel that went out, and you can call support to splice in a new light or trouble shoot on your own. You can also verify a dead pixel by changing to pure red, green, or blue. A dead red pixel will result in a teal light, a dead green will make purple, and a dead blue will make yellow. Take photos and note the lights that are having issues. You will need to be outside to view your lights for this test. Turn your lights to white full brightness to identify if this is the issue. If one of these pixels stops working properly you will not get the right color when mixing the brightness of the pixels. Look for any exposed wires and coat with liquid electrical tape.Įach LED has three pixels inside, a red, green, and blue. The most common places are at wire terminations and possible pinch points such as a transition from gutter to flashing. If you find a dead light is the issue it’s wise to give your system a visual inspection for places the lights may be shorting. Ensure the replacement lights are installed in the proper direction. Be sure to unplug all power boosters and the control box power supply before cutting any wires. This could either be the first light that is not working or the last light that is working, we recommend replacing both at once to make sure it fixes the problem. Adjust this to match the order from your Design Consultant.ģ. For example, if you have it set to 10 feet, only the first 10 feet of lights will work, no matter how many feet you have. The length of lights in the settings is all that will illuminate. The length is displayed at the bottom of each zone, if you have more than one, make sure all zones show footage. The length of lights is setup incorrectly in the app. If your lights were previously working properly you can rule this out.Ģ. There are three reasons only some of your lights would come on:ġ.
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